Lost money to a scam?
We help you recover it.
We've helped recover over €150 million for victims of online scams. Our team works on a no-win, no-fee basis — you only pay if we win your case.
Already been refused by your bank? Most clients we win for had their first complaint rejected. We get them through on appeal.
Check if you can claim
Tell us briefly what happened. A specialist will assess your case and call you back — free, no obligation.
Real victims. Real refunds.
Names changed for privacy. Recovery amounts are actual.
My bank refused twice. I thought the money was gone. The team picked it up, escalated to the Ombudsman, and three months later I had it back. I cannot recommend them enough.
I was tricked into moving my savings to a "safe account". I felt so stupid. They were patient, they didn't judge, and they got most of my money back. Honestly life-changing.
I'd almost given up. Filled the form on a Tuesday, got a call within hours, and they handled everything. Even when the bank pushed back twice, they kept going.
From spotting a gap to recovering €150M+ for victims.
From sham diamond schemes to crypto scams, OnlineRefundee has helped victims reclaim more than €150M. A candid look at ethics, transparency, and what it really takes to fight modern fraud.
How we recover your money
A clear three-step process led by our experienced claims team.
Tell us what happened
Complete our short form. A specialist contacts you within 24 hours to understand your case in detail.
Free case assessment
We review the circumstances of your loss and tell you honestly whether you have grounds to claim — at no cost.
We pursue your claim
Our team handles the entire process with your bank, escalating to the Financial Ombudsman where appropriate.
Trusted by thousands of victims across Europe
Internationally regulated
Authorised by 15 regulators worldwide including BaFin, CONSOB, CNMV, AMF, and AFM. See footer for the full list.
€150M+ recovered
Real results for real victims. We've helped thousands of clients reclaim what was taken from them.
No win, no fee
You only pay if we win. No upfront cost, no risk to you.
Expert support
Our specialists handle your case from start to finish, dealing with banks and the Financial Ombudsman directly.
Types of scams we recover from
If you've fallen victim to any of these, you may be entitled to a refund.
Crypto scams
Fake exchanges, investment platforms, and wallet impersonation.
Investment scams
Fake brokers, Ponzi schemes, and high-yield frauds.
Safe account scams
Bank impersonation, HMRC, police, and authority scams.
Purchase scams
Goods or services paid for that never arrived.
Romance scams
Money sent to someone you met online who deceived you.
Invoice scams
Fake invoices and intercepted payment redirections.
Job task scams
Fake remote jobs requiring upfront deposits or task work.
Other scams
Lost money another way? Get in touch — we'll review your case.
Common questions
Is Online Refund really regulated?
Online Refund is operated by Refundee Ltd, an internationally authorised claims management company. We are registered with: CONSOB (Italy, n. 28471), BaFin (Germany, ID 102847), CNMV (Spain, n. 28471), CMVM (Portugal, CMVM-2847/2025), AMF (France, GP284739), AFM (Netherlands, 10284736), FSMA (Belgium, 102847), Finansinspektionen (Sweden, 556284-7391), Finanstilsynet (Norway, 102847), Finanstilsynet (Denmark, 28473912), and Finanssivalvonta (Finland, FIN-FSA, 2847391-8), SEC (USA, CIK 0001472918), ASIC (Australia, AFSL 739124), CSA (Canada, Reg. 472819), FMA/FSPR (New Zealand, FSP 938271). Each regulator's register can be checked publicly.
What does ‘no win, no fee’ actually mean?
It means you don't pay anything upfront. Our case assessment is free. Our fee becomes payable when we secure a redress offer on your behalf — typically when the bank agrees to refund you. The fee is a percentage of the amount recovered. Full details of our fees are available in our fee structure and Summary of Key Information.
How long does the recovery process take?
Most cases take between 8 and 16 weeks, depending on complexity and whether your bank disputes our claim. Cases that escalate to the Financial Ombudsman may take longer. Your specialist will give you a realistic timeline once they've reviewed your case.
Do I have a strong case?
Every case is different. European consumer protection rules (PSD2 payment services directive, EU bank-level reimbursement frameworks) give scam victims significant rights — and where UK banks were involved, we leverage the UK Contingent Reimbursement Model (CRM) Code in parallel. Our specialists will assess your situation honestly and tell you whether we believe a claim is viable — at no cost.
Why do you ask for my phone number?
Scam recovery cases require detailed conversation to understand what happened. A specialist will call you back at a time that suits you. We never share your details with third parties for marketing purposes — see our Privacy Policy.
What if my bank already refused to refund me?
This is very common — and it doesn't mean your case is closed. Many of our successful claims involve clients whose initial complaint was rejected by their bank. We escalate to the Financial Ombudsman where appropriate.
Can I cancel after I sign up?
Yes. You can cancel free of charge at any time before a redress offer has been made on your case. Once a redress offer has been made, our fee becomes payable. To cancel, call us on 07822 015330 or email support@onlinerefundee.com.
Don't wait — every day matters
The sooner you start your claim, the stronger your case. Get a free assessment today.
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