We work on a "no win, no fee" basis. You only pay if we successfully recover money for you. There are no upfront costs and no hidden charges.
Our fee in plain English
Our fee is a percentage of the redress we recover for you, charged only after a successful outcome. The fee is capped in line with FCA rules for claims management companies (CMCOB 5).
Fee structure
The FCA caps total fees (including VAT and any disbursements) for claims management companies based on the amount of redress recovered. The bands below set out the maximum we may charge:
| Redress recovered | Maximum total fee (incl. VAT) |
|---|---|
| Up to £1,499 | 30% (subject to a £420 cap) |
| £1,500 – £9,999 | 28% |
| £10,000 – £24,999 | 25% |
| £25,000 – £49,999 | 20% |
| £50,000 and over | 15% |
Worked example. If we recover £20,000 for you, our fee at the maximum 25% rate would be £5,000 (including VAT). You would receive £15,000.
What is and isn't included
- Included: all work involved in assessing your case, drafting and submitting your claim, dealing with the bank, escalation to the Financial Ombudsman Service where appropriate, and communication with you throughout.
- Not charged: there is no charge for the initial assessment, no upfront fee, and no charge if your claim is unsuccessful.
You can complain or claim for free
You do not need to use a claims management company to complain about a scam loss. You can complain to your bank directly free of charge, and you can refer your complaint to the Financial Ombudsman Service for free if your bank does not resolve it. Using our services is your choice — we are paid for the work we do on your behalf.
Cancelling and the cooling-off period
You can cancel free of charge during the 14-day cooling-off period after signing your Client Agreement, and you may cancel at any time before a redress offer has been made. Once redress has been offered, our fee is payable. Full details are in our Terms & Conditions.
Want to see this in summary form?
Read our Summary of Key Information for a one-page overview of how we work, what we charge, and your rights.