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Our team recovers funds for unauthorised broker scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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How OnlineRefundee recovers your money from Zen Group
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from Zen Group. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus local securities law. Your bank has 8 weeks to respond.
- We escalate to the financial ombudsman in your country if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with your national fraud unit — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇦🇹 What FMA says about Zen Group
Zen Group is operating without authorisation from the FMA (Austria). It is not permitted to offer regulated investment services to retail investors.
Official warning published on 8 July 2026.
Is Zen Group still online?
This operation is not part of our automated daily uptime checks, so we cannot say whether its website is online right now. The regulator warning for Zen Group remains in force. If anyone claiming to represent Zen Group contacts you, treat it as high risk — and never pay any fee to "release" funds.
What we know about Zen Group
The FMA (Austria) has placed Zen Group on its warning list as an unauthorised firm operating without a licence. If you deposited money with Zen Group, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
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Message us on WhatsAppHow this scam works
FMA flagged Zen Group after receiving multiple victim reports. This type of platform typically starts with a small "trial" deposit, shows fabricated profits to build confidence, then pressures larger deposits before all withdrawal attempts fail. Recovery is possible through local securities law because your bank has a duty of care under PSD2.
Red flags to recognize
- Guaranteed returns above 15% monthly — no legitimate investment can promise this
- Pressured you to install remote-access software (AnyDesk, TeamViewer) to "help with trading"
- Requested a "release fee", "tax", or "withdrawal charge" before you could access funds
- Not listed in the FMA public register of authorised firms
- Refused to provide FCA/CONSOB/BaFin licence number when asked
Recovery timeline for this case type
The typical Austria-based case follows this timeline: Week 1-2, we file the initial PSD2/APP-fraud complaint with your bank citing the FMA warning. Weeks 3-8, the bank has 8 weeks under local securities law to investigate and respond. If refused (60% of first responses), Weeks 10-16, we escalate to financial ombudsman in your country — our team overturns 62% of refusals at this stage. Weeks 16-24, funds returned or case moves to criminal referral. Most successful recoveries close in 8-16 weeks.
Frequently asked questions
How much does recovery cost with OnlineRefundee?
Nothing upfront. Our fee only becomes due when we secure a redress offer for you — typically a percentage of the amount recovered. Case assessment is free. No win, no fee. Full details in our fee structure page.
Is Zen Group the same as other scam brokers on your list?
Similar operational pattern, different corporate shells. Scam operators frequently rebrand — the same team behind Zen Group may operate other unregulated platforms under different names. We track cross-references between FMA-flagged brokers to strengthen your case.
How long until my funds return after Zen Group case is won?
Once the bank accepts liability or financial ombudsman in your country rules in your favour, funds typically arrive in your account within 14-30 days. Some banks are faster. We monitor the account and chase daily until funds land.
Free specialist review — 24-hour callback
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Reviewed by Marco Klein, DACH Recovery Specialist
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