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Our team recovers funds for unauthorised broker scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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How OnlineRefundee recovers your money from Vertex Group Info
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from Vertex Group Info. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus KWG § 32 + WpHG § 4. Your bank has 8 weeks to respond.
- We escalate to the BaFin Schlichtungsstelle if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with Bundeskriminalamt (BKA) — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇩🇪 The BaFin warning against Vertex Group Info — explained
Vertex Group Info is operating without authorisation from the BaFin (Germany). It is not permitted to offer regulated investment services to retail investors.
- Website: https://vertex-group.info
Is Vertex Group Info still online?
We check this site every morning. On 23 August 2026 it was still responding at vertex-group.info. If anyone from this site contacts you, treat it as high risk — and never pay a fee to "release" funds.
What we know about Vertex Group Info
The BaFin (Germany) has placed Vertex Group Info on its warning list as an unauthorised firm operating without a licence. The firm operated the website vertex-group.info. If you deposited money with Vertex Group Info, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
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Message us on WhatsAppHow this scam works
BaFin flagged Vertex Group Info after receiving multiple victim reports. This type of platform typically starts with a small "trial" deposit, shows fabricated profits to build confidence, then pressures larger deposits before all withdrawal attempts fail. Recovery is possible through KWG § 32 + WpHG § 4 because your bank has a duty of care under PSD2.
Red flags to recognize
- Website domain registered within the last 6 months (young domain = red flag)
- Uses "regulated by" claims from offshore jurisdictions (Vanuatu, St Vincent, Marshall Islands)
- Trading platform shows unrealistic profits that always go up (fake pricing engine)
- Impossible to withdraw even small test amounts — always some technical issue
- Aggressive sales tactics: told you the opportunity closes today
Recovery timeline for this case type
The typical Germany-based case follows this timeline: Week 1-2, we file the initial PSD2/APP-fraud complaint with your bank citing the BaFin warning. Weeks 3-8, the bank has 8 weeks under KWG § 32 + WpHG § 4 to investigate and respond. If refused (60% of first responses), Weeks 10-16, we escalate to BaFin Schlichtungsstelle — our team overturns 62% of refusals at this stage. Weeks 16-24, funds returned or case moves to criminal referral. Most successful recoveries close in 8-16 weeks.
Frequently asked questions
How long until my funds return after Vertex Group Info case is won?
Once the bank accepts liability or BaFin Schlichtungsstelle rules in your favour, funds typically arrive in your account within 14-30 days. Some banks are faster. We monitor the account and chase daily until funds land.
Can I still recover from Vertex Group Info if the loss was more than a year ago?
Yes, in many cases. PSD2 rules and consumer protection law under KWG § 32 + WpHG § 4 do not have a strict recovery deadline — the older the case, the more evidence work needed. We take cases from 3 months to 3 years old regularly.
What if I sent Vertex Group Info crypto instead of a bank transfer?
Crypto recovery is harder but not impossible. We use blockchain forensics (Chainalysis, TRM Labs) to trace funds to regulated exchanges, then submit legal freeze requests. 30% of cases end up at a regulated exchange where recovery is possible.
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Reviewed by Marco Klein, DACH Recovery Specialist
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