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Our team recovers funds for forex trading platform scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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Our refund process for citi-markets.com victims
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from citi-markets.com. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus PSR CRM Code + PSD2 Reg 90. Your bank has 8 weeks to respond.
- We escalate to the Financial Ombudsman Service (FOS) if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with Action Fraud — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇬🇧 The FCA warning against citi-markets.com — explained
citi-markets.com is operating without authorisation from the FCA (UK). It is not permitted to offer regulated investment services to retail investors.
- Website: https://citi-markets.com
Is citi-markets.com still online?
This site was not responding on 8 August 2026. If you already sent money, that does not mean it is gone: recovery runs through your bank, not through the site.
What we know about citi-markets.com
The FCA (UK) has placed citi-markets.com on its warning list as an unauthorised firm operating without a licence. The firm operated the website citi-markets.com. If you deposited money with citi-markets.com, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
Got it — your case is in safe hands
A specialist will call you within 24 hours.
Message us on WhatsAppHow this scam works
The pattern with citi-markets.com is textbook: unsolicited contact, promises of guaranteed returns, pressure to install remote-access software, and fake trading dashboards. Your bank may have already refused to reverse the transfer — that's not the end of your case. Under PSR CRM Code + PSD2 Reg 90, we can escalate.
Red flags to recognize
- Impossible to withdraw even small test amounts — always some technical issue
- Aggressive sales tactics: told you the opportunity closes today
- Provided a "personal account manager" who chats daily to build trust
- Encouraged you to hide the investment from family or bank staff
- Bank flagged the payment as suspicious but the broker urged you to override
Recovery timeline for this case type
Recovery from citi-markets.com follows a clear process. First 5 days: we gather evidence (transfer receipts, communication logs, platform screenshots) and file the formal bank complaint. Next 6-8 weeks: the bank investigates under PSD2 obligations set by PSR CRM Code + PSD2 Reg 90. If the bank refuses, we escalate to Financial Ombudsman Service (FOS) within 72 hours. Ombudsman decisions typically take 3-4 additional months. In parallel we coordinate criminal reporting.
Frequently asked questions
Can I recover funds from citi-markets.com if my bank already refused?
Yes — this is one of the most common scenarios we win. Under PSR CRM Code + PSD2 Reg 90, your bank must justify a refusal in writing. We appeal the decision, submit evidence they missed, and escalate to Financial Ombudsman Service (FOS). Our team overturns 62% of first-round bank refusals.
How much does recovery cost with OnlineRefundee?
Nothing upfront. Our fee only becomes due when we secure a redress offer for you — typically a percentage of the amount recovered. Case assessment is free. No win, no fee. Full details in our fee structure page.
Is citi-markets.com the same as other scam brokers on your list?
Similar operational pattern, different corporate shells. Scam operators frequently rebrand — the same team behind citi-markets.com may operate other unregulated platforms under different names. We track cross-references between FCA-flagged brokers to strengthen your case.
Free specialist review — 24-hour callback
Start free assessment → WhatsApp specialist →No upfront fees · we never ask for your bank login
Reviewed by Donald Scott, Head of Recovery, UK & Nordic Markets
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