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Our team recovers funds for unauthorised broker scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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Our refund process for Backoffice Raisin victims
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from Backoffice Raisin. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus KWG § 32 + WpHG § 4. Your bank has 8 weeks to respond.
- We escalate to the BaFin Schlichtungsstelle if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with Bundeskriminalamt (BKA) — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇩🇪 The BaFin warning against Backoffice Raisin — explained
Backoffice Raisin is operating without authorisation from the BaFin (Germany). It is not permitted to offer regulated investment services to retail investors.
Is Backoffice Raisin still online?
This operation is not part of our automated daily uptime checks, so we cannot say whether its website is online right now. The regulator warning for Backoffice Raisin remains in force. If anyone claiming to represent Backoffice Raisin contacts you, treat it as high risk — and never pay any fee to "release" funds.
What we know about Backoffice Raisin
The BaFin (Germany) has placed Backoffice Raisin on its warning list as an unauthorised firm operating without a licence. If you deposited money with Backoffice Raisin, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
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Message us on WhatsAppHow this scam works
Backoffice Raisin was added to BaFin's watchlist because it is not authorised to provide investment services in Germany. Unregulated brokers use offshore payment processors and shell companies to move victim funds fast — but PSD2 rules and BaFin Schlichtungsstelle give you real recovery routes.
Red flags to recognize
- Requested a "release fee", "tax", or "withdrawal charge" before you could access funds
- Not listed in the BaFin public register of authorised firms
- Refused to provide FCA/CONSOB/BaFin licence number when asked
- Website domain registered within the last 6 months (young domain = red flag)
- Uses "regulated by" claims from offshore jurisdictions (Vanuatu, St Vincent, Marshall Islands)
Recovery timeline for this case type
Recovery from Backoffice Raisin follows a clear process. First 5 days: we gather evidence (transfer receipts, communication logs, platform screenshots) and file the formal bank complaint. Next 6-8 weeks: the bank investigates under PSD2 obligations set by KWG § 32 + WpHG § 4. If the bank refuses, we escalate to BaFin Schlichtungsstelle within 72 hours. Ombudsman decisions typically take 3-4 additional months. In parallel we coordinate criminal reporting.
Frequently asked questions
Can I recover funds from Backoffice Raisin if my bank already refused?
Yes — this is one of the most common scenarios we win. Under KWG § 32 + WpHG § 4, your bank must justify a refusal in writing. We appeal the decision, submit evidence they missed, and escalate to BaFin Schlichtungsstelle. Our team overturns 62% of first-round bank refusals.
How much does recovery cost with OnlineRefundee?
Nothing upfront. Our fee only becomes due when we secure a redress offer for you — typically a percentage of the amount recovered. Case assessment is free. No win, no fee. Full details in our fee structure page.
Is Backoffice Raisin the same as other scam brokers on your list?
Similar operational pattern, different corporate shells. Scam operators frequently rebrand — the same team behind Backoffice Raisin may operate other unregulated platforms under different names. We track cross-references between BaFin-flagged brokers to strengthen your case.
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Reviewed by Marco Klein, DACH Recovery Specialist
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