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Our refund process for Alta-Roc victims
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from Alta-Roc. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus KWG § 32 + WpHG § 4. Your bank has 8 weeks to respond.
- We escalate to the BaFin Schlichtungsstelle if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with Bundeskriminalamt (BKA) — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇩🇪 Why BaFin flagged Alta-Roc
Alta-Roc is operating without authorisation from the BaFin (Germany). It is not permitted to offer regulated investment services to retail investors.
- Website: https://alta-roc.com
Is Alta-Roc still online?
This site was not responding on 5 August 2026. If you already sent money, that does not mean it is gone: recovery runs through your bank, not through the site.
What we know about Alta-Roc
The BaFin (Germany) has placed Alta-Roc on its warning list as an unauthorised firm operating without a licence. The firm operated the website alta-roc.com. If you deposited money with Alta-Roc, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
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Message us on WhatsAppHow this scam works
Behind Alta-Roc is the classic investment-scam playbook: a website that looks like a legitimate broker, an "account manager" who WhatsApps you daily, and a dashboard showing fake profits. When you try to withdraw, they demand a "release tax" — that fee is the scam.
Red flags to recognize
- Pressured you to install remote-access software (AnyDesk, TeamViewer) to "help with trading"
- Requested a "release fee", "tax", or "withdrawal charge" before you could access funds
- Not listed in the BaFin public register of authorised firms
- Refused to provide FCA/CONSOB/BaFin licence number when asked
- Website domain registered within the last 6 months (young domain = red flag)
Recovery timeline for this case type
Recovery from Alta-Roc follows a clear process. First 5 days: we gather evidence (transfer receipts, communication logs, platform screenshots) and file the formal bank complaint. Next 6-8 weeks: the bank investigates under PSD2 obligations set by KWG § 32 + WpHG § 4. If the bank refuses, we escalate to BaFin Schlichtungsstelle within 72 hours. Ombudsman decisions typically take 3-4 additional months. In parallel we coordinate criminal reporting.
Frequently asked questions
Is Alta-Roc the same as other scam brokers on your list?
Similar operational pattern, different corporate shells. Scam operators frequently rebrand — the same team behind Alta-Roc may operate other unregulated platforms under different names. We track cross-references between BaFin-flagged brokers to strengthen your case.
How long until my funds return after Alta-Roc case is won?
Once the bank accepts liability or BaFin Schlichtungsstelle rules in your favour, funds typically arrive in your account within 14-30 days. Some banks are faster. We monitor the account and chase daily until funds land.
Can I still recover from Alta-Roc if the loss was more than a year ago?
Yes, in many cases. PSD2 rules and consumer protection law under KWG § 32 + WpHG § 4 do not have a strict recovery deadline — the older the case, the more evidence work needed. We take cases from 3 months to 3 years old regularly.
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Reviewed by Marco Klein, DACH Recovery Specialist
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