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Our team recovers funds for unauthorised broker scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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How OnlineRefundee recovers your money from Trust Pro Desk
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from Trust Pro Desk. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus Securities Act s.25. Your bank has 30 weeks to respond.
- We escalate to the OBSI (Ombudsman for Banking Services) if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with RCMP CAFC — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇨🇦 The BCSC warning against Trust Pro Desk — explained
Trust Pro Desk is operating without authorisation from the BCSC (Canada). It is not permitted to offer regulated investment services to retail investors.
Official warning published on 26 June 2026.
- Website: https://trustprodesk.net
Is Trust Pro Desk still online?
On 3 August 2026 this site refused our connection. Sites that filter visitors by country are common in this type of operation — it may still be live for people in the countries it targets.
What we know about Trust Pro Desk
The BCSC (Canada) has placed Trust Pro Desk on its warning list as an unauthorised firm operating without a licence. The firm operated the website trustprodesk.net. If you deposited money with Trust Pro Desk, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
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Message us on WhatsAppHow this scam works
BCSC flagged Trust Pro Desk after receiving multiple victim reports. This type of platform typically starts with a small "trial" deposit, shows fabricated profits to build confidence, then pressures larger deposits before all withdrawal attempts fail. Recovery is possible through Securities Act s.25 because your bank has a duty of care under PSD2.
Red flags to recognize
- Website domain registered within the last 6 months (young domain = red flag)
- Uses "regulated by" claims from offshore jurisdictions (Vanuatu, St Vincent, Marshall Islands)
- Trading platform shows unrealistic profits that always go up (fake pricing engine)
- Impossible to withdraw even small test amounts — always some technical issue
- Aggressive sales tactics: told you the opportunity closes today
Recovery timeline for this case type
The typical Canada-based case follows this timeline: Week 1-2, we file the initial PSD2/APP-fraud complaint with your bank citing the BCSC warning. Weeks 3-30, the bank has 30 weeks under Securities Act s.25 to investigate and respond. If refused (60% of first responses), Weeks 32-38, we escalate to OBSI (Ombudsman for Banking Services) — our team overturns 62% of refusals at this stage. Weeks 38-46, funds returned or case moves to criminal referral. Most successful recoveries close in 8-16 weeks.
Frequently asked questions
How long until my funds return after Trust Pro Desk case is won?
Once the bank accepts liability or OBSI (Ombudsman for Banking Services) rules in your favour, funds typically arrive in your account within 14-30 days. Some banks are faster. We monitor the account and chase daily until funds land.
Can I still recover from Trust Pro Desk if the loss was more than a year ago?
Yes, in many cases. PSD2 rules and consumer protection law under Securities Act s.25 do not have a strict recovery deadline — the older the case, the more evidence work needed. We take cases from 3 months to 3 years old regularly.
What if I sent Trust Pro Desk crypto instead of a bank transfer?
Crypto recovery is harder but not impossible. We use blockchain forensics (Chainalysis, TRM Labs) to trace funds to regulated exchanges, then submit legal freeze requests. 30% of cases end up at a regulated exchange where recovery is possible.
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Reviewed by Martin Fischer, European Compliance & Cross-Border Recovery Director
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