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Our team recovers funds for cryptocurrency exchange scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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How OnlineRefundee recovers your money from Moala Wallet Ltd.
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from Moala Wallet Ltd.. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus Securities Act s.25. Your bank has 30 weeks to respond.
- We escalate to the OBSI (Ombudsman for Banking Services) if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with RCMP CAFC — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇨🇦 What ASC (Alberta) says about Moala Wallet Ltd.
Moala Wallet Ltd. is operating without authorisation from the ASC (Alberta) (Canada). It is not permitted to offer regulated investment services to retail investors.
Official warning published on 11 August 2026.
- Website: moalawallet.com
Is Moala Wallet Ltd. still online?
On 17 August 2026 this site refused our connection. Sites that filter visitors by country are common in this type of operation — it may still be live for people in the countries it targets.
What we know about Moala Wallet Ltd.
The ASC (Alberta) (Canada) has placed Moala Wallet Ltd. on its warning list as an unauthorised firm operating without a licence. The firm operated the website moalawallet.com. If you deposited money with Moala Wallet Ltd., a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to a crypto scam →
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Message us on WhatsAppHow this scam works
Behind Moala Wallet Ltd. is the classic investment-scam playbook: a website that looks like a legitimate broker, an "account manager" who WhatsApps you daily, and a dashboard showing fake profits. When you try to withdraw, they demand a "release tax" — that fee is the scam.
Red flags to recognize
- Uses "regulated by" claims from offshore jurisdictions (Vanuatu, St Vincent, Marshall Islands)
- Trading platform shows unrealistic profits that always go up (fake pricing engine)
- Impossible to withdraw even small test amounts — always some technical issue
- Aggressive sales tactics: told you the opportunity closes today
- Provided a "personal account manager" who chats daily to build trust
Recovery timeline for this case type
The typical Canada-based case follows this timeline: Week 1-2, we file the initial PSD2/APP-fraud complaint with your bank citing the ASC (Alberta) warning. Weeks 3-30, the bank has 30 weeks under Securities Act s.25 to investigate and respond. If refused (60% of first responses), Weeks 32-38, we escalate to OBSI (Ombudsman for Banking Services) — our team overturns 62% of refusals at this stage. Weeks 38-46, funds returned or case moves to criminal referral. Most successful recoveries close in 8-16 weeks.
Frequently asked questions
How much does recovery cost with OnlineRefundee?
Nothing upfront. Our fee only becomes due when we secure a redress offer for you — typically a percentage of the amount recovered. Case assessment is free. No win, no fee. Full details in our fee structure page.
Is Moala Wallet Ltd. the same as other scam brokers on your list?
Similar operational pattern, different corporate shells. Scam operators frequently rebrand — the same team behind Moala Wallet Ltd. may operate other unregulated platforms under different names. We track cross-references between ASC (Alberta)-flagged brokers to strengthen your case.
How long until my funds return after Moala Wallet Ltd. case is won?
Once the bank accepts liability or OBSI (Ombudsman for Banking Services) rules in your favour, funds typically arrive in your account within 14-30 days. Some banks are faster. We monitor the account and chase daily until funds land.
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Reviewed by Martin Fischer, European Compliance & Cross-Border Recovery Director
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