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Our team recovers funds for forex trading platform scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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Our refund process for FXgenix victims
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from FXgenix. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus PSR CRM Code + PSD2 Reg 90. Your bank has 8 weeks to respond.
- We escalate to the Financial Ombudsman Service (FOS) if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with Action Fraud — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇬🇧 What FCA says about FXgenix
FXgenix is operating without authorisation from the FCA (UK). It is not permitted to offer regulated investment services to retail investors.
Official warning published on 1 July 2026.
Is FXgenix still online?
This operation is not part of our automated daily uptime checks, so we cannot say whether its website is online right now. The regulator warning for FXgenix remains in force. If anyone claiming to represent FXgenix contacts you, treat it as high risk — and never pay any fee to "release" funds.
What we know about FXgenix
The FCA (UK) has placed FXgenix on its warning list as an unauthorised firm operating without a licence. If you deposited money with FXgenix, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
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A specialist will call you within 24 hours.
Message us on WhatsAppHow this scam works
FXgenix follows a pattern our recovery team sees every week: unregulated brokers targeting retail investors with polished websites, hard-sell account managers, and platform interfaces designed to make deposits easy and withdrawals impossible. The FCA added it to their public warning list because they identified specific breaches of local securities law.
Red flags to recognize
- Aggressive sales tactics: told you the opportunity closes today
- Provided a "personal account manager" who chats daily to build trust
- Encouraged you to hide the investment from family or bank staff
- Bank flagged the payment as suspicious but the broker urged you to override
- Testimonials on their website use stock photos (reverse-image search reveals stolen identities)
Recovery timeline for this case type
Recovery from FXgenix follows a clear process. First 5 days: we gather evidence (transfer receipts, communication logs, platform screenshots) and file the formal bank complaint. Next 6-8 weeks: the bank investigates under PSD2 obligations set by PSR CRM Code + PSD2 Reg 90. If the bank refuses, we escalate to Financial Ombudsman Service (FOS) within 72 hours. Ombudsman decisions typically take 3-4 additional months. In parallel we coordinate criminal reporting.
Frequently asked questions
Can I still recover from FXgenix if the loss was more than a year ago?
Yes, in many cases. PSD2 rules and consumer protection law under PSR CRM Code + PSD2 Reg 90 do not have a strict recovery deadline — the older the case, the more evidence work needed. We take cases from 3 months to 3 years old regularly.
What if I sent FXgenix crypto instead of a bank transfer?
Crypto recovery is harder but not impossible. We use blockchain forensics (Chainalysis, TRM Labs) to trace funds to regulated exchanges, then submit legal freeze requests. 30% of cases end up at a regulated exchange where recovery is possible.
Can I recover funds from FXgenix if my bank already refused?
Yes — this is one of the most common scenarios we win. Under PSR CRM Code + PSD2 Reg 90, your bank must justify a refusal in writing. We appeal the decision, submit evidence they missed, and escalate to Financial Ombudsman Service (FOS). Our team overturns 62% of first-round bank refusals.
Free specialist review — 24-hour callback
Start free assessment → WhatsApp specialist →No upfront fees · we never ask for your bank login
Reviewed by Donald Scott, Head of Recovery, UK & Nordic Markets
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