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Our team recovers funds for investment platform scam victims across UK, EU and Nordics. Free case check, no win no fee, honest odds upfront.
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How OnlineRefundee recovers your money from CEX-IO
- Stop paying immediately. Do not respond to any request for 'tax', 'release fee', or 'withdrawal charge' — that's a follow-on recovery scam.
- Preserve your evidence (60 seconds). Save every screenshot, WhatsApp message, email and bank transfer receipt from CEX-IO. This becomes the core of your bank complaint.
- We file the PSD2/APP-fraud complaint with your bank — a full dossier citing the official regulator warning plus PSR CRM Code + PSD2 Reg 90. Your bank has 8 weeks to respond.
- We escalate to the Financial Ombudsman Service (FOS) if your bank refuses. Our escalation team overturns 62% of bank refusals in cases like yours.
- We coordinate the criminal report with Action Fraud — this creates the paper trail that unlocks mandatory reimbursement and freezes the scammer's remaining assets.
🇬🇧 Why FCA flagged CEX-IO
CEX-IO is operating without authorisation from the FCA (UK). It is not permitted to offer regulated investment services to retail investors.
Official warning published on 24 July 2026.
- Website: https://cexlivetrading.org
Is CEX-IO still online?
We check this site every morning. On 3 August 2026 it was still responding at cexlivetrading.org. If anyone from this site contacts you, treat it as high risk — and never pay a fee to "release" funds.
What we know about CEX-IO
The FCA (UK) has placed CEX-IO on its warning list as an unauthorised firm operating without a licence. The firm operated the website cexlivetrading.org. If you deposited money with CEX-IO, a free case review will tell you honestly whether it can be recovered.
Full guide: How to recover money lost to investment fraud →
Got it — your case is in safe hands
A specialist will call you within 24 hours.
Message us on WhatsAppHow this scam works
The pattern with CEX-IO is textbook: unsolicited contact, promises of guaranteed returns, pressure to install remote-access software, and fake trading dashboards. Your bank may have already refused to reverse the transfer — that's not the end of your case. Under PSR CRM Code + PSD2 Reg 90, we can escalate.
Red flags to recognize
- Testimonials on their website use stock photos (reverse-image search reveals stolen identities)
- Cold-called or messaged you unexpectedly via WhatsApp, Telegram or Instagram
- Guaranteed returns above 15% monthly — no legitimate investment can promise this
- Pressured you to install remote-access software (AnyDesk, TeamViewer) to "help with trading"
- Requested a "release fee", "tax", or "withdrawal charge" before you could access funds
Recovery timeline for this case type
The typical UK-based case follows this timeline: Week 1-2, we file the initial PSD2/APP-fraud complaint with your bank citing the FCA warning. Weeks 3-8, the bank has 8 weeks under PSR CRM Code + PSD2 Reg 90 to investigate and respond. If refused (60% of first responses), Weeks 10-16, we escalate to Financial Ombudsman Service (FOS) — our team overturns 62% of refusals at this stage. Weeks 16-24, funds returned or case moves to criminal referral. Most successful recoveries close in 8-16 weeks.
Frequently asked questions
What if I sent CEX-IO crypto instead of a bank transfer?
Crypto recovery is harder but not impossible. We use blockchain forensics (Chainalysis, TRM Labs) to trace funds to regulated exchanges, then submit legal freeze requests. 30% of cases end up at a regulated exchange where recovery is possible.
Can I recover funds from CEX-IO if my bank already refused?
Yes — this is one of the most common scenarios we win. Under PSR CRM Code + PSD2 Reg 90, your bank must justify a refusal in writing. We appeal the decision, submit evidence they missed, and escalate to Financial Ombudsman Service (FOS). Our team overturns 62% of first-round bank refusals.
How much does recovery cost with OnlineRefundee?
Nothing upfront. Our fee only becomes due when we secure a redress offer for you — typically a percentage of the amount recovered. Case assessment is free. No win, no fee. Full details in our fee structure page.
Free specialist review — 24-hour callback
Start free assessment → WhatsApp specialist →No upfront fees · we never ask for your bank login
Reviewed by Donald Scott, Head of Recovery, UK & Nordic Markets
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